Hosted Website Services Agreement. 

1.1 This agreement governs website creation, configuration, hosted website use and the monthly services supplied by WebCo to the business identified in the accepted order (“Client”, “you” or “your”). The contract consists of these terms, the accepted order and any expressly incorporated schedules.

1.2 The order must identify the Client, authorised signatory, website or project, build scope, setup fee, monthly plan, monthly charge, applicable taxes, payment dates and any agreed service limits. A specific provision in a mutually accepted order prevails over these general terms for that project. A later amendment is effective only when properly accepted by authorised representatives. Mandatory law takes precedence in all cases.

1.3 Marketing conversations, demonstrations and proposals are not additional deliverables unless incorporated in the order. Nothing in this clause excuses misleading statements, fraud or other liability that cannot lawfully be excluded.

1.4 The person accepting represents that they have authority to contract for the named Client. WebCo may request proportionate verification of identity and authority. Acceptance through the designated electronic process records agreement to the displayed terms; it does not make an unauthorised person authorised.

2.1 This is a managed, hosted website service. The setup fee pays for agreed creation, configuration and implementation work. It is not a purchase of WebCo's intellectual property, a perpetual hosting entitlement or a source-code buyout.

2.2 The Client must select and maintain one monthly plan for each website unless the order expressly covers multiple websites. Every monthly tier provides a time-limited right to use the hosted website under this agreement. Choosing a higher tier changes the service allowance and priority; it does not transfer ownership.

2.3 The first payment prepays the setup fee and first month. The first service month starts when the agreed website is ready for production and WebCo confirms readiness in writing after payment. WebCo will confirm the first renewal date. If readiness is delayed, WebCo will move the renewal date or apply the full corresponding credit before collecting a renewal so the Client receives the full first month.

2.4 The Client may use the functioning website for the ordinary lawful activities of its named business, including displaying its products and services, receiving enquiries and taking orders where the ordered functionality supports that activity. This commercial use remains subject to the accepted scope and third-party licences.

3.1 WebCo will deliver the pages and functions described in the order with reasonable skill and care. Additional pages, new integrations, custom applications, substantial redesigns and material changes of direction require an agreed variation and any associated fee before work proceeds.

3.2 Delivery estimates depend on timely access, content, instructions and approvals. WebCo will communicate material delays and revised estimates. An estimate is not an excuse for unreasonable delay or a waiver of remedies required by law.

3.3 The Client must review the proposed website and identify material departures from the agreed scope. The order should specify a reasonable review period and included initial revision rounds. Silence alone does not establish that mandatory rights have been waived or that a material defect has been accepted.

3.4 WebCo will correct verified departures from agreed specifications attributable to its work within a reasonable period. These corrections do not consume the monthly discretionary change allowance. New preferences or requirements are change requests.

3.5 The Client is responsible for the accuracy and legality of its supplied business claims, prices, promotions and instructions. WebCo remains responsible for its own conduct and will not knowingly publish unlawful material merely because the Client requested it.

4.1 The parties expressly agree in writing that commissioning or paying for the website does not transfer ownership of WebCo Materials to the Client. As between the parties, and to the extent WebCo owns or is entitled to reserve those rights, WebCo retains all economic intellectual-property rights in its original website code, layouts, design systems, templates, reusable components, automation, deployment configuration and other materials created or supplied by WebCo for the project (“WebCo Materials”). This is an express reservation intended to apply to commissioned project work as well as pre-existing materials, subject to applicable law.

4.2 No setup fee, instalment, recurring payment, completed project, length of use, premium subscription or cancellation assigns WebCo Materials to the Client. No source-code delivery, independent deployment entitlement, administration-account ownership or transferable licence is included merely because a fee has been paid.

4.3 This reservation applies only to rights WebCo actually owns or can validly license. It does not give WebCo ownership of Client Materials, third-party components, public-domain material, facts, general ideas or rights that applicable law does not recognise. WebCo will obtain appropriate rights from its personnel and contractors where needed to perform its obligations.

4.4 Third-party and open-source components remain subject to their own licences, including any rights those licences grant directly to the Client. Nothing in this agreement overrides those licences. Use of AI assistance does not itself establish that every generated element carries exclusive copyright or that WebCo can reserve rights it does not possess.

4.5 WebCo may reuse its general know-how and reusable components for other projects without disclosing the Client's confidential information or reusing its protected branding without permission. Portfolio publicity, testimonials and use of the Client's name or logo require separate permission unless otherwise lawfully authorised.

5.1 During the service term, WebCo grants the Client a non-exclusive, worldwide licence to access, display and use WebCo Materials as incorporated into the agreed hosted website for the Client's lawful business. The licence includes ordinary public viewing by visitors and authorised use by the Client's staff. Its duration is the service term, including any applicable payment grace period before lawful suspension.

5.2 The licence does not permit resale of WebCo Materials, template redistribution, unauthorised copying of proprietary source code for separate deployment, sublicensing to unrelated businesses, bypassing access controls or representing ownership of WebCo's proprietary materials. Restrictions apply only to the extent permitted by law and do not restrict rights granted by third-party licences.

5.3 WebCo retains operational administration of its hosting environment, deployments, access controls and proprietary systems. This control is exercised to provide the service, maintain security and implement this agreement; it is not permission to misuse Client data or interfere with unrelated assets.

5.4 The hosted-use licence pauses during a lawful suspension and ends when the relevant service terminates. It resumes when suspension grounds are resolved and service is restored. No monthly plan creates a permanent licence after termination.

6.1 The Client retains its rights in its trademarks, business name, logos, supplied copy, photographs, products, customer records and other materials it owns (“Client Materials”). The Client grants WebCo a limited licence to use, reproduce, adapt as instructed and host those materials only as reasonably needed to supply the service and agreed transition assistance.

6.2 The Client confirms it has the rights and permissions necessary for the materials and instructions it supplies. On receiving a credible rights complaint, the parties will cooperate promptly to investigate and address it.

6.3 A Client-owned domain remains the Client's property or registration entitlement under the registrar's terms. WebCo may administer DNS by permission but must not claim ownership merely because it configured the domain. Registration and renewal fees are separate unless expressly included. Provider-owned subdomains are service addresses and are not independently owned by the Client.

6.4 Personal data is handled under applicable data-protection law, the published privacy notice and any required data-processing agreement. Public terms alone do not replace an appropriate processing agreement. WebCo will identify relevant service providers and use appropriate safeguards for access, retention and transfers.

7.1 Starter costs AED 199 per month and includes up to two small requests within a combined thirty-minute work allowance. Growth costs AED 499 per month and includes up to four requests within two combined hours. Premium costs AED 799 per month and includes up to eight requests within four combined hours. The applicable limit is whichever is reached first. The accepted order controls any expressly negotiated alternative.

7.2 Premium may include up to four weekly sales or special-offer updates per monthly period within, not in addition to, its request and time limits. The Client must supply or approve the offer, dates, conditions and content. WebCo will not invent discounts, product claims or offers without authorisation.

7.3 A request is one consolidated brief changing existing agreed content or presentation. Splitting a large project into small messages does not make it an included minor change. WebCo will explain an out-of-scope request and obtain agreement before charging for additional work. Unused allowances expire at the end of the billing period and do not accumulate.

7.4 Premium requests receive first queue priority, followed by Growth and Starter, subject to severity, dependencies and available capacity. Security incidents and material service failures may take priority over discretionary changes. No fixed response or completion deadline is promised unless stated in the order.

7.5 Creative changes, refurbishment and optimisation work happen on request. WebCo does not promise recurring design reviews, proactive redesigns or continuous business optimisation. Necessary technical security, hosting and billing administration may occur without a creative change request.

8.1 The first checkout collects the agreed setup fee and first monthly fee shown in the order. Subsequent monthly fees are collected automatically in advance on the confirmed renewal date until cancellation takes effect. WebCo will provide an invoice or receipt showing the service period, amount and applicable tax. The Client can manage its payment method through a secure billing link.

8.2 By separately approving the recurring-payment authorisation on the order, the Client authorises WebCo and its payment processor Stripe to charge the selected payment method for the disclosed monthly fee and applicable disclosed tax. If collection fails, WebCo will email the invoice and secure recovery link and may retry the same amount. A retry does not restart the grace period. Verified settlement controls the billing record.

8.3 Prices and invoices must disclose applicable tax treatment. VAT is charged only where legally required and properly supported. Domains, paid assets, external subscriptions, exceptional usage and third-party services are chargeable only where disclosed and agreed; no unspecified “hidden fees” are authorised by this agreement.

8.4 Each party bears its own ordinary costs unless the order states otherwise. WebCo may not impose arbitrary penalties, retrospective price changes or collection charges unrelated to lawful recoverable amounts.

9.1 WebCo will send invoices and payment notices to the Client's designated billing email. Additional WhatsApp or other service notices may be sent where the Client has provided an authorised contact and the communication is permitted by applicable law and platform rules. Email remains the primary channel; the Client must keep its billing details current.

9.2 The intended reminder schedule is at invoice issue, then around three, seven and twelve days overdue, with a notice at the end of the fourteen-day grace period and proportionate follow-ups thereafter. Technical delays may affect exact timing. Missing an intermediate reminder does not erase a valid debt, but the notice condition for suspension below must still be met.

9.3 The Client should promptly identify a suspected error, the invoice concerned and its reasons, and pay undisputed sums when due. WebCo will investigate a genuine dispute in good faith. Where the disputed sum is the sole reason for suspension, WebCo will hold automated non-payment suspension while a timely, reasonably supported dispute is being assessed, subject to independent urgent legal or security grounds.

9.4 Non-payment suspension may occur only after fourteen full consecutive days have elapsed from the invoice due date and at least forty-eight hours have elapsed after a suspension warning has been sent to the designated billing email. If the warning is late, the suspension date moves later accordingly. WebCo will take reasonable steps to address a known failed delivery before relying on that notice.

10.1 Once clause 9.4 is satisfied and a properly due amount remains unpaid, WebCo may temporarily disable public access to the affected hosted website and pause discretionary services. WebCo will verify the invoice status before acting. A bona fide unresolved dispute held for review must not be treated as an automatic admission of debt.

10.2 Suspension may replace the website with a neutral unavailable page. WebCo will not publish the Client's debt, invoice details or accusations on that page. Suspension does not transfer ownership of Client Materials, cancel a domain registration or authorise deletion of Client business accounts.

10.3 Temporary suspension preserves the hosted files. A failed-payment suspension will not itself cancel a subscription. Cancellation stops future renewals, and any valid amount already due remains payable. WebCo will identify any continuing fee for reserving the hosted environment during failed-payment suspension in its notices and provide a cancellation link. No renewal fees accrue for the complimentary period following effective cancellation.

10.4 After verified payment of the overdue balance, or a written resolution authorising restoration, WebCo will restore access promptly, with a target of one business day. Payment processing, reconciliation and hosting propagation may prevent instantaneous restoration. No undisclosed reactivation fee applies.

10.5 If WebCo suspends a website in error, it will prioritise investigation and restoration and provide any credit, refund or other remedy required by the agreement or law. The non-payment limitation below does not excuse wrongful suspension.

11.1 WebCo may restrict the affected service where reasonably necessary to comply with a binding legal requirement, respond to a material security threat, prevent unlawful content or activity, or address a material breach of this agreement. Measures should be proportionate to the issue.

11.2 Except where urgent action or law prevents it, WebCo will notify the Client of the reason and allow a reasonable opportunity to cure. If urgent action is required, WebCo will explain it as soon as reasonably practicable and review the restriction when the grounds are resolved. This clause does not create an unrestricted right to interrupt a compliant paying Client without consequence.

12.1 The Client can cancel renewal in the billing portal or by email to the designated billing address before renewal. WebCo will acknowledge cancellation in writing, confirm the last paid day and state the earliest suspension date. Hosting continues to the end of the paid period, then for fourteen full complimentary days. No further automatic renewal is due after effective cancellation. Renewal requires fresh authorisation. An earlier existing unpaid invoice is treated under sections 9 and 10.

12.2 Upgrades require acceptance of the new allowance, fee and effective date. Downgrades normally apply from the next renewal. No prorated extra charge is imposed without disclosure and consent. Existing signed prices are not silently changed by updating the website.

12.3 WebCo will give at least thirty days' written notice of a proposed future recurring price change, explaining the new price and the Client's right to cancel before it applies. A change will not retrospectively alter a settled period or remove accrued rights.

12.4 WebCo will send a reminder before the complimentary period ends. Temporary suspension for cancellation requires both expiry of the fourteen full days following the paid period and at least forty-eight hours after the suspension warning was sent to the billing email. If the warning is late, access continues until that notice period expires. Reactivation requires a newly authorised paid plan or a written arrangement. A Client that cancelled with a settled account owes no back fees for the complimentary or subsequent inactive period. WebCo will confirm any separate termination and transition dates in writing.

13.1 Either party may terminate for a material breach that remains unresolved fourteen days after written notice specifying the breach and reasonable corrective steps, unless a different mandatory period applies. Immediate termination is limited to grounds that justify it under law, such as an incurable serious unlawful use or a binding legal requirement.

13.2 WebCo may discontinue a service without Client fault on at least thirty days' written notice. It will refund prepaid fees attributable to the period after termination and any paid work it will not deliver. Where early provider-initiated discontinuance defeats the reasonable benefit of a substantial setup fee, the parties will address an equitable refund and any mandatory remedies.

13.3 On termination, the hosted-use licence ends and WebCo may remove public access. Within thirty days after termination, the Client may request a reasonable export of its available supplied content and business data, and cooperation in transferring its own domain administration. This does not include WebCo's proprietary source code, templates or automation unless separately agreed or required by law.

13.4 Transition work beyond the ordinary export may be separately quoted. WebCo will not use unpaid fees to withhold personal data or other materials where doing so is prohibited by law. Client-owned accounts and assets must remain distinguishable from WebCo's infrastructure.

13.5 WebCo will ordinarily retain a recoverable project copy for thirty days after termination, subject to legal retention duties, security obligations and the privacy notice, after which it may delete it. The Client should request its export promptly. Financial, acceptance and dispute records may be retained for legally justified periods rather than deleted with the website.

14.1 WebCo will use reasonable skill and care and take reasonable technical precautions appropriate to the service. It does not promise uninterrupted access, absolute security, a specific search ranking, enquiry volume, sales result or freedom from every defect. These qualifications do not remove statutory quality obligations or the duty to correct its own material failures.

14.2 Hosting, payments, messaging, domains and AI-assisted processes may depend on external suppliers. WebCo will use reasonable efforts to manage and communicate relevant incidents. Third-party involvement does not automatically excuse WebCo's own negligent selection, configuration or failure to perform its obligations.

14.3 The Client should retain independent copies of its important business information. Any backup frequency, recovery objective or special availability commitment must be stated in the order; none should be invented in marketing or sales conversations.

15.1 Each party will protect the other's non-public confidential information, use it only for this agreement, and share it only with personnel and service providers who reasonably need it and are subject to suitable obligations. This does not prevent disclosures required by law or use of information that is independently developed or lawfully public.

15.2 The Client must protect its authorised credentials and promptly report suspected compromise. WebCo will restrict its own access according to operational need. WebCo's retained control over its systems does not permit unrelated access to the Client's email, banking, devices or personal accounts.

16.1 To the fullest extent permitted by applicable law, WebCo is not liable for lost sales, revenue, profit, opportunities, anticipated savings or goodwill arising solely from a suspension properly implemented because the Client failed to pay a correctly due invoice after the agreed grace period and notice. The Client acknowledges that suspension prevents normal use and can interrupt enquiries and trading.

16.2 That exclusion applies only to a lawful suspension carried out in accordance with this agreement. It does not excuse WebCo for suspending the wrong website, failing to account for verified payment, ignoring a required dispute hold, failing to give required notice, or conduct for which liability cannot legally be excluded.

16.3 Subject to clause 16.4 and mandatory law, each party's aggregate liability arising from the affected service is limited to the fees paid or payable for that service during the twelve months preceding the event giving rise to the claim. This contractual cap does not reduce the Client's obligation to pay properly due charges and does not replace mandatory refund or other statutory remedies.

16.4 Nothing excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where it cannot lawfully be limited, death or personal injury where limitation is prohibited, or any liability or remedy that applicable law prohibits excluding or limiting. Data-protection, consumer-protection and other mandatory rights remain effective to their legally required extent.

16.5 Each party must take reasonable steps to reduce avoidable loss. Any compensation claim or agreed limitation is subject to the powers of the competent court and applicable mandatory law. This agreement does not declare WebCo immune from claims.

17.1 Complaints, payment disputes, cancellation and legal notices may be sent to the designated contract email. WebCo will acknowledge and assess complaints within a reasonable period. The Client may use available regulator, consumer-protection or court channels without first waiving any right.

17.2 Operational notices may be electronic. WebCo will preserve reasonable records of their content and sending status. Sending a message does not establish that a person actually read it, and known delivery failures should be investigated where notice affects service rights.

17.3 Updating the public terms page does not retrospectively replace the accepted agreement. Material changes to ownership, suspension, liability, fees or service scope require appropriate notice and acceptance where required. The exact accepted version must remain retrievable.

18.1 This agreement is governed by the applicable federal laws of the United Arab Emirates and laws applicable in the Emirate of Dubai. Subject to mandatory jurisdiction and any validly agreed alternative, disputes are submitted to the competent Dubai courts.

18.2 The parties will first attempt to resolve a dispute in good faith, without preventing urgent relief, statutory complaints or compliance with a limitation period. No compulsory private arbitration fee or foreign forum is imposed by these terms.

18.3 If a provision is invalid, it is ineffective only to the legally required extent; the remainder continues where legally possible. This does not authorise rewriting an unfair provision to defeat mandatory protections. A failure to enforce a right on one occasion is not necessarily a permanent waiver.

18.4 Neither party may transfer obligations in a way that materially reduces the other's rights without appropriate agreement, except as permitted by law. Confidentiality, accrued payment obligations, ownership and provisions intended by their nature to survive continue after termination.

18.5 WebCo will supply Arabic contract, service and invoice information wherever required by applicable law. Mandatory language and interpretation rules apply.

The following are separate required choices, initially unchecked.

WebCo will provide the Client with a copy of the completed order and agreement at its designated email address.